Policies
Terms of Service
No cancellations or changes allowed within 48 hours of the appointment. To have courtesy for other clients, should you need to cancel or reschedule your appointment, please do so a minimum of 48 hours before your appointment. If a cancellation is made within the 48 hour period prior to your appointment, your deposit will be forfeited. A new deposit will need to be paid for a new booking.
A NO-SHOW is considered as either not showing up for the appointment at all or contact AFTER appointment start time. Please note, if you contact us AFTER start time and reschedule, you will still be charged the booking fee because now you are taking 2 appointment slots instead of one.
100% fee will be charged for no shows. It will not be tolerated.
If you regularly give less than 48 hours’ notice and/or do not turn up to your appointment without notice, you will be required to pre pay the full booking fee when booking.
Brow Aesthetics by Tyler reserves the right to charge 50% of the scheduled treatment considered as the booking fee if you fail to comply with the Cancellation Policy.
Refund Policy
We do not offer partial or full refunds for any treatments, products or booking fees at Brow Aesthetics by Tyler.
Our treatment booking fees are non-refundable unless treatment is deemed medically unsuitable to proceed with or if Brow Aesthetics by Tyler has advised against proceeding with a treatment after the consultation has been attended.
Privacy Policy
We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
Personal Information Collected
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions:
- when you access and use our website or WiFi services;
- during conversations
- when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
- when you communicate with us directly (by email, telephone, direct mail or any other means);
- when you interact with us during promotions, competitions, special events, or by using devices within our stores; or
- if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.
We may also collect personal information about you from the following third parties:
- retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf; and
- if you are a candidate for employment, we may collect information about you from your nominated referees, where you have authorised us to do so.
Unsubscribing from Email Subscriptions
Brow Aesthetic by Tyler may send you electronic marketing material.
You may unsubscribe from our mailing list at any time:
1. Open any email sent to you by Brow Aesthetics by Tyler.
2. Scroll to the bottom of the email and click ‘Unsubscribe’.
About Breaches of Privacy
If you believe that your privacy has been breached by Brow Aesthetics by Tyler please contact us at browaestheticsbytyler@gmail.com and we will resolve the issue.
Collection of Computer Data
When you visit Brow Aesthetics by Tyler our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer’s IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages with in Brow Aesthetics by Tyler you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
Shipping Policy
Brow Aesthetics by Tyler will not be held liable for any postage lost, stolen, broken during transportation of delivery.